ORDER VERIFICATION
To protect our customers from card fraud, every order is reviewed before it is processed, and we email an order confirmation to the address used at checkout. Some orders also require a quick identity verification by email — please check your inbox (and spam folder) after placing your order. If we're unable to verify an order, or don't receive a reply within 24 hours, the order may be canceled and fully refunded (or the payment authorization released). No fees apply to orders canceled during verification. Processing time begins once your order has been verified.

INTERNATIONAL SHIPPING:

 

We do not have control over customs and are therefore not able to be responsible for delays that may occur. Tracking information will be made available to you as soon as it is made available to us.

 

APPROXIMATE SHIPPING TIMES (does not include weekends/public holidays):

 

a) USA ~ 3 to 8 business days (tracking system available)

 

b) Rest of the world ~ 3 to 12 business days (tracking system available varies)

 

Delayed delivery - in very rare instances, packages may take longer than the stated expected time frame. Unfortunately, we are unable to control shipping times and any unexpected delays that may occur en-route and we seek your understanding and patience should this occur. In such cases, we will ship out a new package if there are no tracking updates for more than 30-60 business days.

 

This may especially be true during the busier holiday seasons at the year's end (November to December months), during promotions or other instances.

 

PROCESSING TIME VS SHIPPING TIME

 

Please note that processing time (3-5 business days) is different from shipping time and should be added to the total delivery time. Orders generally take 4-6 business days to be fully processed (checked, packed, forwarded to logistics and sent forth to the post office).

 

After your order has been processed, our shipping company for dispatch will then pick up your package. An email with your online tracking information will be available on our website.

 

Processing Time - in very rare instances, may take longer than the stated expected time frame. During busy time like holidays, promotions or other instances processing time might take longer. We do our best to deliver as fast as possible and seek your understanding and patience during such events.

 

CANCELLING AN ORDER

 

Once an order is placed, we will not be able to cancel a order if it has already been processed.

 

If we're able to cancel your order before it is processed, you'll receive a full refund.

 

If you reach out and we tell you it is processed, the order cannot be cancelled.

 

Please do drop us an email at support@caldoriq.com as soon as possible if you'd like to cancel an order that you have just made.

 

Phone Number: +1(341) 214-1077

 

Email: support@caldoriq.com

 

Business address: MJXY, 30 N Gould St STE R, United States, Sheridan WY 82801, United States